What we sell: custom digital desktop pets. Each pet is original artwork drawn from photos you send, packaged as software for Windows and macOS. Nothing physical is shipped.
Orders: prices are shown in Singapore dollars (SGD) before you pay. Work starts once we have your payment, your photos and your brief.
Your photos: only send photos you own or have permission to use, of people who agreed to be drawn. We may decline requests involving minors without a guardian's consent, real people without their consent, or hateful, explicit or unlawful content.
Revisions: each package includes the number of revisions shown in the customizer. Extra changes may be quoted separately.
Licence: you get a personal, non-transferable licence to use your pet on your own devices. Commercial use, such as streaming, brand or shop content, needs the Commercial licence add-on.
AI chat: chat uses your own API key from a third-party AI provider, whose terms and fees apply. We never ask for or store your key.
Our artwork: we keep the copyright in the artwork. We may show finished pets in our portfolio unless you ask us not to. Your photos are never shown.
These terms are governed by the laws of Singapore.
Refunds & cancellations
Before your first sketch is sent: full refund.
After the first sketch and before final delivery: 50% refund.
After final delivery: no refund, because every pet is custom-made. If something doesn't work, we'll fix it.
If we can't deliver, we refund the full order. If we miss a rush deadline, we refund the rush fee.
Refunds go back to your original payment method within 5–10 business days. To ask for one, message us with your order code.
Care plans: cancel any time before your next billing date. The current cycle isn't refunded.
Delivery
Everything is delivered digitally, by WhatsApp or email.
Timelines start once we have your photos and brief: Lite 7 days, Standard 5 days, Pro 4 days, Ultimate 72 hours, Rush delivery 48 hours.
You receive installers for Windows 10/11 (.exe) and macOS 12+ (.dmg), a setup guide and a personality file.
Lost your files? We'll resend them for 12 months after delivery.
Care plan subscriptions
Care plans are billed in advance at the start of each cycle. The weekly plan is billed monthly.
Plans renew automatically until you cancel. Cancel any time before your next billing date by messaging us [or through your payment provider's customer portal].
Visits you don't use don't roll over.
We'll tell you at least 30 days before any price change.
Privacy
We collect your name, contact details, photos, order details and messages.
We use them only to make, deliver and support your pet. We never sell your data.
Photos are deleted within 30 days of final delivery. Order records are kept as long as accounting rules require.
Payments are handled by our payment provider. We never see or store your card details.
We handle personal data in line with Singapore's Personal Data Protection Act (PDPA). To see, correct or delete your data, contact us.
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Fan-work policy
Fan collab pieces are unofficial fan art, made one at a time at a customer's request.
They are for personal, non-commercial use only: no resale, merchandise, monetised streams or NFTs.
We aren't affiliated with or endorsed by any rights holder. All trademarks belong to their owners.
We don't sell ready-made fan merchandise, and we don't copy official artwork or logos into your pet.
We may decline any request. Rights holders can contact us to have a piece removed from our portfolio.
Contact
We usually reply within 1–2 business days, faster on WhatsApp.